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For Shopify · By Approid Tech

The inbox
that replies
for itself.

ShieldDesk is the AI helpdesk for Shopify merchants. It reads every customer message, classifies the intent, fetches the order, and drafts the reply — resolving order-status questions automatically, while you sleep.

Install on Shopify See the live demo
Free plan available 7-day trial · $9 / mo Starter 90-second install Built on Anthropic Claude
● Live preview — messages auto-flowing Powered by Claude · Hosted on Supabase
The problem 01 / 07

Every Shopify store has the same support problem.

A flood of repeat questions, buried under spam, answered by a human who could be doing something the business actually needs.

01

Messages scattered everywhere

Contact forms, email, DMs, app-store reviews. Every channel a different tab. Nothing in one place.

Contact form Gmail Instagram DM App reviews + 4 more
02

Sixty percent of tickets are “where is my order?”

A human reads the message, opens admin, copies a tracking number, writes the same reply. Twelve hundred times a month.

03

Spam buries the real questions

Drop-shipper outreach, SEO pitches, crypto bots. A revenue-blocking refund request waits two days behind them.

SPAMSPAM SPAMREFUND SPAMSPAM SPAMSPAM
04

Support hours don't scale

More volume means more headcount, longer queues, slower response times. Or worse, customers waiting overnight.

How it works 02 / 07

From install to inbox zero
in three steps.

1

Install in one click

Add ShieldDesk from the Shopify App Store. It mounts inside your admin — no auth setup, no API keys, no migration. Live in 90 seconds.

2

Every message gets read

Customer messages flow in from your contact form. Claude reads each one, classifies the intent, fetches the order context, and drafts a reply.

3

You approve, or it ships itself

Review drafts in one keystroke. Set rules and high-confidence categories auto-send. Watch your hours-saved counter tick up.

What's inside 03 / 07

A purpose-built helpdesk,
not a chatbot bolted on.

Classification

Five intent classes. Trained on Shopify support.

SPAM, REFUND_REQUEST, SHIPPING_ISSUE, PRODUCT_QUESTION, OTHER. Confidence-scored. High-confidence categories can auto-resolve without a human.

SHIPPING
38%
REFUND
24%
PRODUCT
18%
SPAM
14%
OTHER
6%
Context-aware

Reads the order before it replies.

Fetches order status, line items, tracking, and customer history from the Admin API — every reply grounded in real data.

Live savings

The dashboard that pays for itself.

Track tickets auto-resolved, hours saved, and dollars saved against your team's hourly rate. Monthly reports included.

$4,820
saved this month
Inbox

Multi-tab, multi-status, paginated.

Filter by All, Pending, Spam, Resolved. Bulk actions. Keyboard navigation. Built for the operator who lives in their inbox.

Auto-resolution

Routine questions never reach a human.

Order status, tracking lookups, and policy-question replies ship automatically when confidence clears your threshold. Everything else gets a draft.

78%
of incoming tickets auto-resolved last month
Setup

Webhooks, API, and the kind of docs developers actually read.

HMAC-verified webhooks, session-token auth, full REST docs. Configurable from settings — no code unless you want it.

Take it for a spin 04 / 07

The actual product.
Click around.

Not a screenshot. Not a video. The real interface, with the data of a real Shopify store.

Total
1,247
Pending
8
Spam
23
Resolved
1,216
Auto-resolved
982
PS
Priya S.
Where is my order #1089? It’s been a week.
SHIPPING
AUTO-RESOLVED
2m
SJ
Sarah Jensen
Hello, I placed an order last week and haven’t received any shipping update.
REFUND
DRAFT READY
4m
MW
Marcus W.
🔥 EXCLUSIVE OFFER — Get rich quick with our crypto seminar! Click now…
SPAM
FILTERED
5m
KT
Kenji Tanaka
The fabric feels different from what’s shown in the photos.
PRODUCT
DRAFT READY
7m
LC
Lina Costa
Can I change the delivery address on order #2418? Just placed it 10 min ago.
SHIPPING
AUTO-RESOLVED
9m
SHIPPING conf. 98% · ticket #4029

Where is my order #1089? It's been a week.

From Priya S. · priya@bombaybrew.com · 2 minutes ago
AI Draft
Hi Priya,

Thanks for reaching out. Your order #1089 shipped on Tuesday via FedEx and is currently out for delivery — you should see it before 6pm today.

Tracking: 7724-1098-2233

Sorry for the wait, and let me know if it doesn't arrive!

— Bombay Brew Support
Order context
Order#1089
StatusOut for delivery
Total$127.40
Items2
Tracking7724-1098-2233
CarrierFedEx
ETAToday, by 6pm
Customer
Lifetime$847.20
Orders6
First orderAug 2024
Tickets auto-resolved
982
+18% vs last month
Hours saved
164
+22% vs last month
Dollars saved
$4,820
+24% vs last month
Avg. response
48s
−87% vs last month
Savings over 30 days
USD · auto-calculated
Automation
Auto-resolve high-confidence tickets
Send drafted replies without review when confidence clears the threshold.
Confidence threshold
Minimum confidence for auto-send. Lower = more auto-resolution, higher = more human review.
90%
Spam filtering
Block messages classified as spam from reaching the main inbox.
Brand voice
We're Bombay Brew, a small-batch tea company.
Tone: warm, helpful, never corporate.
Sign every reply with "— Bombay Brew Support".
Default refund policy: 30 days, no questions.
Integrations
Shopify AdminConnected
Anthropic ClaudeActive
SupabaseHealthy
Webhooks6/6 firing
ROI calculator 05 / 07

What ShieldDesk
pays you back per month.

Tune the sliders to your shop. Honest math: tickets × auto-resolve rate × time saved × your rate.

Support tickets per month 800
Average resolution time 6 min
Support staff hourly rate $22/hr
Auto-resolve rate 78%

$1,373

Tickets auto-resolved / mo 624
Support hours reclaimed 62 hrs
Yearly savings $16,474
ShieldDesk Pro −$19

Net benefit assumes Pro plan. Free plan covers up to 50 messages/mo.

Pricing 06 / 07

Pay only when ShieldDesk actually saves you money.

Start free, upgrade when your inbox volume justifies it. Every paid plan has a 7-day trial. Cancel from your Shopify admin in two clicks.

Free

$0forever
  • 50 messages per month
  • AI classification
  • Draft replies
  • Unified inbox
  • Single user
Install free
No card required

Starter

$9/ month
  • 1,000 messages per month
  • Everything in Free
  • Auto-resolve order queries
  • Order context retrieval
  • Custom brand voice
Start 7-day trial
7-day free trial

Pro Most popular

$19/ month
  • 5,000 messages per month
  • Everything in Starter
  • ROI dashboard & reports
  • Webhook integration
  • Priority support
Start 7-day trial
7-day free trial

Business

$49/ month
  • 20,000 messages per month
  • Everything in Pro
  • Multi-user with roles
  • Dedicated onboarding
  • SLA & data residency
Start 7-day trial
7-day free trial

All charges billed in USD. Recurring and usage-based charges billed every 30 days through Shopify.

Trust & security 06 / 07

Built on Shopify's security model.
Not a workaround.

Customer data is your business, not ours. ShieldDesk inherits Shopify's permission scopes and adds its own checks on top.

HMAC-verified webhooks

Every Shopify event is signature-checked before processing. Forged requests fail at the door.

Session-token auth

Embedded admin uses Shopify session tokens — no API key in your browser, no replay risk.

GDPR-ready data flow

Customer-redact and shop-redact webhooks handled. Right-to-erasure within 30 days, on request.

Encrypted at rest

Messages and order context stored encrypted with AES-256. Keys rotated, audited, scoped per tenant.

EU + US residency

Choose the region your data lives in at install. Cross-region transfer is opt-in.

Scoped data access

Read-only on customer data. Write access only on the messages your customers send to you.

Frequently asked 07 / 07

Questions worth answering.

ShieldDesk doesn't chat with customers in a widget. It reads every message that comes into your contact form, classifies the intent, fetches real order data, drafts a reply, and (optionally) sends it. You stay in the loop on anything ambiguous. It's a back-office helpdesk, not a front-of-store popup.
No — ShieldDesk is built only for Shopify. It uses session-token auth, embeds in your admin, and reads order data via the Admin API. That focus is what makes the replies actually useful instead of generic.
Messages and order context are processed by Anthropic Claude with no training on your data. We store them encrypted at rest in either EU or US residency (you choose). Customer-redact and shop-redact webhooks are honored within 30 days. We never sell, share, or scrape your store.
Yes — for high-confidence categories (typically shipping and order-status questions). You set the confidence threshold. Everything below it lands as a draft for one-click approval. New shops usually start with auto-send off and switch it on once they've seen a week of drafts.
Drafts are ready in 2–6 seconds. Auto-send completes in under 10 seconds. The webhook is HMAC-verified and processed in our queue with health monitoring you can see in Settings.
Anything below your confidence threshold lands as a human-reviewable draft, not a sent message. You can also enable a one-tap rollback that pulls a sent message and sends a follow-up correction. The dashboard tracks accuracy over time so you can adjust your threshold.
Yes. 50 messages a month, full classification and drafting, no card required. Most small shops can run on Free indefinitely. Paid plans start at $9/month for 1,000 messages.
ShieldDesk is built by Approid Tech, an independent product studio based in Surat, India. Founders' contact is in the footer — we read every email.
Install in 90 seconds

Ship the last
support reply you
ever write manually.

Free plan available · 7-day trial on paid tiers · Cancel any time, from your Shopify admin.

Install on Shopify See pricing