Documented outage
Service was down and prevented you from using it during your billing period.
REFUND POLICY
Tried Pro and didn't use it? We'll refund you.
Plain-English rules for refunds on the $15/month Pro plan. We almost always say yes.
01 / ELIGIBILITY
All three must be true.
Tick these and you qualify for a full refund. Email us and it's done.
✓
Within 14 days of your most recent charge
The clock starts on the day Polar charged your card.
✓
Used 10 or fewer proposals this billing period
Same allowance as the Free plan. Check your count any time in Plans & Billing → Overview.
✓
Not previously refunded for this billing period
One refund per billing cycle.
The 10-proposal threshold matches the Free plan's monthly allowance. The intent is straightforward: if you tried Pro and barely used it, we will refund you. If you used the service heavily, the value has already been delivered.
02 / HOW TO REQUEST
Two-line email. We respond same business day.
1
Email support@approidtech.com with the email address on your account.
2
Add a sentence or two on the reason. (Honestly — anything. "Tried it, didn't fit my workflow" is enough.)
3
We respond within 1 business day. Approved refunds are issued immediately.
You can check your own current usage at any time from the Extension's Plans & Billing → Overview tab. The refund-eligibility line shows "X of 10 proposals used (refund threshold)."
03 / WHAT HAPPENS AFTER
Five things, in order.
Card credited
Refund appears on your statement within 5–10 business days, depending on your bank. Polar.sh handles the actual money movement.
Subscription cancelled immediately
Pro access ends now — not at the end of the billing period.
Account moved to Free plan
You keep your profile, templates, history, and writing samples. Only the plan tier changes.
Confirmation email sent
Includes the refund amount and your new plan status.
Refund entry in subscription history
Logged on your subscription timeline in the Extension for your records.
04 / PARTIAL REFUNDS
We don't issue them.
If you cancel mid-period, your subscription stays active until the end of the billing period and you keep what you paid for. You will not be charged again.
05 / SPECIAL CASES
When we refund anyway.
Even if you're over the threshold, we will issue a refund if the issue is on us.
Bug damaged your work
You lost a generated proposal due to an extension defect we caused.
Unintended subscription
You were charged for a plan tier you did not knowingly subscribe to.
Email us with details. We will investigate and refund without argument if we agree the issue is real.
06 / CHARGEBACKS
Email us first — really.
If you dispute a charge with your bank without first emailing us, we will share the relevant transaction data and usage records with the bank to resolve the dispute. Repeated chargebacks may result in account suspension.
We almost always prefer to issue a refund directly. Email us first.
07 / QUESTIONS
Ask anything.
support@approidtech.com — we read every message.