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Most issues are resolved within 24 hours. Pick the fastest path below or skim the common questions.
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Common questions
How do I activate Pro?
After purchase, your licence key appears on the confirmation page and is also emailed to you. Open the ChatHub extension, go to Settings → Account, paste the key and click Activate. Pro features unlock immediately — no restart needed.
I lost my licence key
Email support@approidtech.com from the address you used at checkout and we'll retrieve your key from the order record.
My folders or bookmarks disappeared
Free-plan data lives in Chrome's local storage. Clearing browser data or switching profiles can remove it. Pro users with Cloud Sync enabled can re-enable sync to restore everything from Chrome's sync storage.
ChatHub isn't showing on a platform
Refresh the page first. If the sidebar still doesn't appear, disable and re-enable the extension at chrome://extensions, then reload the AI platform tab.
Perplexity and Grok aren't working
Both platforms require ChatHub Pro. ChatGPT, Claude and Gemini work on the Free plan.
How do I deactivate a device?
Open the ChatHub options page → Account → Deactivate. This frees one of your three Pro slots so you can activate on a different device.
How do refunds work?
Email support@approidtech.com within the Polar.sh refund window. Once confirmed, Pro access is revoked immediately and all features revert to Free limits.