FolderForge Download free

Support

Check the docs first — most questions are answered there. If not, pick the channel below that fits.

Questions & how-to

WordPress.org forum

Free community support, monitored by the Approid Tech team. Search existing threads before posting — someone has probably hit the same thing.

Open the forum →
Bugs

Bug reports

Post on the forum with the template below. Include WordPress, PHP and FolderForge versions, active folder plugins, and any console or PHP error text.

Report a bug →
Ideas

Feature requests

Start a forum thread prefixed [Feature]. Describe the problem you're solving, not just the feature. Popular requests move to the roadmap.

Suggest a feature →
Agencies & security

Email

Priority support agreements, partnership enquiries, and security reports (please do not post vulnerabilities publicly).

support@approidtech.com →

Bug report template

Copy this into your forum post. Reports with this information get fixed faster.

WordPress version:
PHP version:
FolderForge version:
Other folder plugins installed (active or not):
Object cache / hosting:

What I did:
What I expected:
What happened instead:

Console / PHP errors:

Before you post

  • Read Troubleshooting — it covers 404s, rewrite issues, AI status and slow trees.
  • Sidebar missing? Another folder plugin is probably active. See Coexistence mode.
  • AI not running? Check FolderForge → Settings → AI and that a provider plugin has credentials.
  • Wrong counts after import? Re-run the import with “Nest under import root” and compare.
Response times: forum threads are usually answered within 2 business days. Security emails within 24 hours.