Reply Rules

Rules let you steer the AI per comment — skip it, flag it, switch the tone, or append a custom instruction — based on conditions you control. Evaluated top to bottom; the first matching rule wins.

Where it lives

ReplyMind → Reply Rules in the admin sidebar. Click Add Rule to open the rule editor (a modal with title, condition, condition value, action, action value and an enabled toggle). Rules save instantly via AJAX — no page reload. Free in ReplyMind 1.1.0 and later.

How a rule is evaluated

Every rule has one condition and one action. When a comment is about to be sent to the AI, ReplyMind walks the list top-to-bottom and applies the first rule whose condition matches. Rules further down are ignored for that comment, so order matters — drag rows by the ☰ handle to reorder them.

Rules run before the AI is called. A Skip rule therefore costs nothing — no API request is made.

Conditions (7)

ConditionMatches when
AlwaysEvery comment. Put it last as a catch-all.
KeywordThe comment body contains any of the comma-separated keywords (case-insensitive substring match).
CategoryThe post belongs to one of the comma-separated category term IDs.
Word count minThe comment has at least N words.
Word count maxThe comment has at most N words.
Author emailThe commenter's email matches a listed address or a wildcard domain such as *@competitor.com.
Post typeThe post is one of the comma-separated post types — e.g. post, product.

Actions (4)

ActionEffect
SkipDo not generate a reply for this comment.
Flag for reviewGenerate normally, but set _replymind_flagged so the comment shows an amber Flagged pill and appears under edit-comments.php?replymind_filter=flagged. Clear it with the per-row Unflag action.
Override toneUse a different tone for this comment only (e.g. switch to Empathetic when complaint keywords appear).
Append promptAdd extra instructions to the system prompt for this comment only (e.g. "Always offer the refund link" when billing terms appear).

Example rule set

A sensible starting point for most blogs:

  1. Keyword casino, crypto giveaway, buy followers → Skip (spam).
  2. Keyword refund, broken, not working, cancel → Flag for review (support complaints).
  3. Keyword thank you, love this, great post → Override tone: Friendly (praise).
  4. Keyword price, pricing, how much → Append prompt: "Mention that pricing is on the /pricing page."
  5. Word count max 3 → Skip (too short to answer).

Tips

  • Use the per-rule on/off toggle to disable a rule without deleting it. Only enabled rules are evaluated.
  • Rules are stored in the replymind_pro_reply_rules option. Editors can't manage rules — it needs manage_options.
  • Rules interact with Sentiment detection and per-post settings in a fixed order: per-post overrides → sentiment → rules → AI call.
  • For anything rules can't express, the replymind_send_comment_data filter (see Developer reference) still works and runs before the rules engine.

Next step

→ Sentiment detection