WooCommerce reviews

When WooCommerce is active, ReplyMind can reply to product reviews (comment_type = "review") using the product name, description, star rating, and price as extra context.

Where it lives

ReplyMind → Settings → Advanced Settings → WooCommerce Reviews. The option only appears when WooCommerce is installed and active.

What the AI sees

In addition to the review text, the prompt includes:

  • Product name
  • Product short description
  • The star rating the reviewer gave
  • Product price (as WooCommerce formats it)
  • A standing instruction: "If the rating is low, apologize and offer support. If high, thank them warmly."

That context lets the reply address the specific product and rating — thanking a five-star reviewer differently from a two-star one.

How it behaves

  • Both Auto Reply and Suggestion modes work exactly as they do for blog comments, and email approval works on reviews too.
  • The full advanced pipeline runs on reviews too: per-post overrides → sentiment → rules.
  • Use Multi-Provider by Taxonomy to send different product categories to different models — see Per-post & per-taxonomy overrides.
  • Reviews are detected as comment_type = 'review' on a product post and processed on their own cron hook, replymind_process_wc_review, so the shopper's review-submit request is never blocked.

Next step

→ Multisite network