Sentiment analysis

Sentiment runs locally on your server (no extra API call). Use it as another input to the Rules engine, or as a standalone setting that flags, skips, or switches tone for negative comments.

Sentiment analysis

Settings → ReplyMind Pro → Settings → Enable sentiment analysis.

Classifies each incoming comment as positive, neutral, or negative based on a keyword-scoring model. The sentiment is stored in comment meta and surfaced as a badge in the AI Reply column on the Comments screen.

For negative sentiment, choose one of three actions:

  • Flag — generate the reply but mark for manual review.
  • Skip — don’t generate a reply at all.
  • Empathetic — override the tone to Empathetic for this comment, regardless of the global tone setting.

Combine with Reply Rules for stronger filtering ("skip if negative AND author email matches a known troll list").

Next step

→ Scheduling & email approval