Updating to a new Pro version
Updates work exactly like wp.org plugins — your customers don’t need to manually re-download anything.
- When a new version (e.g. 1.0.1) is published, your WordPress site polls our license server within ~12 hours (or immediately when you click Check Again on Dashboard → Updates).
- If your license is active, the Updates screen shows ReplyMind Pro with the new version offered.
- Click Update now. WordPress downloads from a signed URL, verifies, replaces files.
- Plugin reactivates automatically at the new version.
If your subscription expires, the plugin keeps working at its installed version but stops receiving update notifications. Renew via your account page → Manage Subscription to resume updates.
Support
Pro customers get priority email support:
- Email support@approidtech.com from your purchase email.
- Include: WordPress version, PHP version, AI provider, the exact issue, and any error from Settings → ReplyMind Pro → Logs.
- Response within 1 business day on weekdays.
For account-related issues (license key, subscription, billing), use the account page first. If something specific to your purchase needs attention, email support with your purchase order ID.
See also
- Pricing — plan comparison and purchase
- Account page — license lookup, downloads, manage subscription
- Free plugin installation — same install flow applies to Pro
- Getting started (free) — initial setup steps, same as Pro
- Troubleshooting — error messages and fixes