ReplyMind Pro — Documentation

Installation & activation

ReplyMind Pro is a separate plugin from the free version on WordPress.org. The Pro plugin is installed by uploading the zip you received in your purchase confirmation, then activating with your license key.

Buy a Pro plan at approidtech.com/replymind/pricing.html. You'll receive a license key by email within 1–2 minutes (format rmp_XXXXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXXX).
Download the plugin zip from your account page. Sign in with the email you used at checkout.
In WordPress: Plugins → Add New → Upload Plugin → choose the zip → Install Now → Activate.
If the free ReplyMind plugin is also installed, deactivate it. Pro is a superset and the two will conflict.
Activate your license: Settings → ReplyMind Pro → License → paste your key → Activate License.
Add your AI API key in Settings → ReplyMind Pro → Settings (OpenAI, Anthropic, or Google Gemini). Same provider system as the free plugin, plus Gemini.

Once your license is active, all Pro features become available. Each license allows activation on a fixed number of sites (1, 5, or unlimited depending on plan). To move to a different site, deactivate from Settings → License first to free a slot.

Reply Rules engine

Settings → ReplyMind Pro → Reply Rules.

Build rules that decide what happens for each comment before the AI generates a reply. Rules evaluate top-to-bottom; first match wins.

8 condition types

Always — matches every comment (use last as a catch-all).
Keyword — comma-separated keywords, case-insensitive substring match against the comment body.
Category — comma-separated category IDs.
Word count min — comment must have at least N words.
Word count max — comment must have at most N words.
Author email — comma-separated emails, or wildcard patterns like *@example.com.
Post type — post, page, product, etc.

4 actions

Skip — do not generate a reply for this comment.
Flag — generate normally, but mark the comment with a "Flagged" badge for manual review.
Tone — override the global tone for this comment (e.g. switch to "Empathetic" for complaint keywords).
Prompt — append custom instructions to the system prompt for this comment ("Always offer a refund link" for keywords matching billing terms).

Drag rules to reorder. Use the per-rule toggle to disable a rule without deleting it.

Sentiment analysis

Settings → ReplyMind Pro → Settings → Enable sentiment analysis.

Classifies each incoming comment as positive, neutral, or negative based on a keyword-scoring model. The sentiment is stored in comment meta and surfaced as a badge in the AI Reply column on the Comments screen.

For negative sentiment, choose one of three actions:

Flag — generate the reply but mark for manual review.
Skip — don't generate a reply at all.
Empathetic — override the tone to Empathetic for this comment, regardless of the global tone setting.

Combine with Reply Rules for stronger filtering ("skip if negative AND author email matches a known troll list").

Reply scheduling

Settings → ReplyMind Pro → Settings → Enable reply scheduling, set delay in hours (1–168).

Delays auto-mode replies by the configured number of hours so they don't post within seconds of the visitor's comment. A reply that arrives 6 hours later reads less robotic and more like a real human author getting back to comments throughout the day.

Only affects auto mode. Suggestion-mode drafts are still saved immediately (you decide when to publish them anyway).

Email approval workflow

Settings → ReplyMind Pro → Settings → Enable email approval.

When a draft is generated, the post author (or a configured fallback recipient) receives an HTML email with:

The original visitor's comment.
The AI-generated draft reply.
Two one-click buttons: Approve (publishes the reply) and Reject (discards the draft).

Tokens are valid for 48 hours. Clicking either link signs the action into your site — no WordPress login needed. Useful for site authors who don't live in the admin dashboard.

Analytics dashboard

Settings → ReplyMind Pro → Analytics.

At-a-glance metrics computed from your existing logs and comment meta. Nothing extra stored — just an aggregation view.

Total published, pending drafts, flagged, errors, and log-entry counts.
30-day activity bar chart (CSS, hover tooltips).
Top 10 posts by AI-reply count.
Sentiment breakdown (proportions of positive / neutral / negative).
Last 10 failed generations with error messages.

Per-post overrides

Post editor → ReplyMind sidebar meta box.

Override the global settings for a single post:

Disable AI replies on this post (e.g. a contact page or legal notice).
Change tone for this post only.
Switch this post to auto mode or suggestion mode independently of the global setting.
Append a custom prompt instruction for this post (e.g. "Always mention our case study at acme.com/case for this comment thread").

Stored in post meta. Removing the override returns the post to the global settings.

Per-category provider routing

Settings → ReplyMind Pro → Settings → Multi-provider by category.

Route different categories to different AI providers and models. Common patterns:

Technical-blog category → Claude Opus (better at technical context).
Lifestyle category → Gemini 1.5 Flash (cheaper, conversational).
News category → GPT-4o Mini (fastest, lowest cost for volume).

The global provider/model is the fallback for any category not explicitly mapped.

WooCommerce reviews

Settings → ReplyMind Pro → Settings → Enable WooCommerce review replies.

Generates AI replies for WooCommerce product reviews (where comment_type = 'review') using the same workflow as regular comments, plus product context:

Product name
Product description (excerpt)
Star rating the reviewer gave

Requires WooCommerce to be active. Runs on a separate cron event so review processing doesn't interfere with regular comment processing.

Multisite (network admin)

Network Admin → Settings → ReplyMind Pro.

If you run a WordPress Multisite network, the Pro plugin adds a network admin page listing:

Every site in the network
License status per site (active, not activated)
AI reply count per site

The Push Settings button copies the network admin's API key, core settings, and Pro settings to all active sites. Per-site white-label overrides are preserved during a push.

Each subsite needs its own license activation (one slot from your license per site).

White label

Settings → ReplyMind Pro → Settings → Enable white label.

Replace ReplyMind branding with your company's. Configurable:

Company name (shown in the Plugins row, admin page title, and H1 heading)
Company URL (link target for the company name)
Hide the "Powered by ReplyMind Pro" footer line

Useful when reselling to clients under your agency brand. Permitted under the standard license; resale of the plugin code itself is not.

Updating to a new Pro version

Updates work exactly like wp.org plugins — your customers don't need to manually re-download anything.

When a new version (e.g. 1.0.1) is published, your WordPress site polls our license server within ~12 hours (or immediately when you click Check Again on Dashboard → Updates).
If your license is active, the Updates screen shows ReplyMind Pro with the new version offered.
Click Update now. WordPress downloads from a signed URL, verifies, replaces files.
Plugin reactivates automatically at the new version.

If your subscription expires, the plugin keeps working at its installed version but stops receiving update notifications. Renew via your account page → Manage Subscription to resume updates.

Support

Pro customers get priority email support:

Email support@approidtech.com from your purchase email.
Include: WordPress version, PHP version, AI provider, the exact issue, and any error from Settings → ReplyMind Pro → Logs.
Response within 1 business day on weekdays.

For account-related issues (license key, subscription, billing), use the account page first. If something specific to your purchase needs attention, email support with your purchase order ID.